> ## Documentation Index
> Fetch the complete documentation index at: https://docs.soneka.africa/llms.txt
> Use this file to discover all available pages before exploring further.
# Soneka Terms of Service — Legal Agreement & Platform Rules
> Soneka Terms of Service govern your use of the platform. Covers billing, data ownership, acceptable use, liability, and dispute resolution under Kenya law.
These Terms of Service ("Terms") form a binding agreement between you and **Databit Limited** (124 Manyani East Road, Nairobi, Kenya), the company behind Soneka. By creating a Soneka account, you confirm that you have read, understood, and agreed to these Terms. They were last updated on **March 14, 2026**.
## 1. Creating Your Account
To use Soneka, you must be at least **18 years old** and provide accurate, complete information when registering. You are responsible for all activity that occurs under your account — including the actions of any team members you invite to your workspace.
If you ever believe your account has been compromised, notify us immediately at [**security@soneka.africa**](mailto:security@soneka.africa). We will work with you to secure your account as quickly as possible.
## 2. Billing and Payments
Soneka charges subscription fees **in advance**, either monthly or annually depending on the plan you choose. Your subscription **auto-renews** at the end of each billing period unless you cancel before the renewal date.
All prices are **exclusive of applicable taxes** such as GST or VAT. If your country requires these taxes, they will be added to your invoice at the applicable rate.
You can cancel your subscription at any time from your workspace **Settings** page. Cancellation takes effect at the end of your current billing period — you retain full access until then.
If a payment fails, Soneka will retry the charge **three times over seven days**. If all retries fail, your workspace will move to a read-only state. Your data is preserved for 30 days during this period, giving you time to update your payment method and reactivate.
## 3. How You May Use Soneka
You agree to use Soneka in compliance with all applicable laws and regulations, including:
* **GDPR** (EU General Data Protection Regulation)
* **CCPA** (California Consumer Privacy Act)
* Kenya's **Data Protection Act (No. 24 of 2019)**
* Anti-spam laws applicable in your jurisdiction
* **Meta's WhatsApp Business Policy**
You are responsible for ensuring that your use of Soneka — including messages you send to your customers — complies with these frameworks at all times.
## 4. Acceptable Use
The following actions are strictly prohibited on Soneka:
* Sending **spam or unsolicited messages** to contacts who have not opted in
* Sending or hosting **phishing, malware, or fraudulent content**
* Distributing **illegal content** of any kind
* Sending messages to contacts **without valid opt-in consent**
* Harassing, threatening, or targeting individuals based on protected characteristics
* Reverse-engineering the platform, scanning for vulnerabilities outside our bug bounty programme, or attempting to bypass rate limits
Violating these rules can result in suspension or termination of your account. See our [Acceptable Use Policy](/legal/acceptable-use) for the full list of prohibited activities.
## 5. Your Data
**You own your data.** This includes your message templates, conversation flows, and all customer data you bring into or generate through Soneka. Soneka processes this data on your behalf, acting as a **data processor** as described in our [Privacy Policy](/legal/privacy) and Data Processing Agreement (DPA).
Your data is protected with **TLS 1.3** encryption in transit and **AES-256** encryption at rest. We maintain **rolling 30-day backups** of all customer data.
After your account is terminated or cancelled, you have **30 days** to export your data. After 90 days from termination, your data is permanently deleted from our systems.
## 6. Intellectual Property
**Soneka's platform** — including its source code, design, algorithms, trademarks, and product names — belongs to **Databit Limited**. Nothing in these Terms transfers any of Soneka's intellectual property to you.
**Your content** — including message templates, automation flows, customer data, and any creative assets you upload — remains yours. We do not claim ownership over anything you create.
If you submit **feedback or suggestions** about Soneka, you grant us the right to use that feedback to improve the platform without any obligation to compensate you.
## 7. Warranties and Service Availability
Soneka is provided **"as is"** without warranties of any kind. We do not guarantee that the service will be uninterrupted, error-free, or meet every specific requirement you have.
**Scale plan exception:** If you are on the Scale plan, you are covered by a **99.85% monthly uptime SLA**. If we fall below that threshold, you are entitled to service credits. See your plan documentation for credit calculation details.
## 8. Limitation of Liability
To the maximum extent permitted by law:
* Soneka's total liability to you is **capped at the total fees you paid in the 12 months** prior to the event giving rise to the claim.
* We are not liable for any **indirect, incidental, consequential, or punitive damages** — including lost profits, lost data, or business interruption — even if we were advised of the possibility of such damages.
These limitations apply regardless of the legal theory under which a claim is brought (contract, tort, statute, etc.).
## 9. Indemnification
You agree to indemnify and hold harmless **Databit Limited** and its officers, directors, and employees from any third-party claims, damages, or legal costs arising from:
* Your violation of these Terms or our Acceptable Use Policy
* Your use of Soneka in breach of applicable law
* Any claims related to your customer data or the messages you send
## 10. Termination
Either party may terminate the relationship at any time. You can cancel from **Settings → Billing** in your workspace. Termination takes effect at the end of your current billing period.
We may suspend or terminate your account immediately if you materially breach these Terms, with or without prior notice depending on the severity of the breach.
## 11. Governing Law and Disputes
These Terms are governed by the laws of **Kenya**. Any dispute that cannot be resolved informally will be submitted to **binding arbitration in Nairobi**, conducted in English under applicable Kenyan arbitration rules. You waive any right to a jury trial or to participate in a class action lawsuit.
## 12. Changes to These Terms
If we make **material changes** to these Terms, we will notify you by email at least **30 days before** the changes take effect. Continuing to use Soneka after the effective date constitutes acceptance of the updated Terms.
For questions about these Terms, email us at [**legal@soneka.africa**](mailto:legal@soneka.africa). Our registered address is 124 Manyani East Road, Nairobi, Kenya.