# Soneka Africa

## Docs

- [Migrate to Soneka from AiSensy, Wati, Gupshup, and More](https://docs.soneka.africa/account/migration.md): Move your contacts, templates, flows, and message history to Soneka in three days. One-click importers and white-glove migration available on all plans.
- [Soneka Pricing Plans, Billing Cycles, and Refund Policy](https://docs.soneka.africa/account/plans-billing.md): Compare Soneka's four plans, understand billing cycles, learn how to upgrade or downgrade, and find out how to request a refund with the 14-day guarantee.
- [Soneka Security: Compliance, Encryption, and Privacy](https://docs.soneka.africa/account/security.md): Soneka is SOC 2 Type II, ISO 27001, and GDPR compliant. Learn how data is encrypted and protected, and how to enable 2FA, IP allowlists, and audit logs.
- [Connect Your WhatsApp Number to Soneka — Three Ways](https://docs.soneka.africa/connect-whatsapp.md): Link a WhatsApp number to your Soneka workspace using the Cloud API, Twilio, or a QR code scan. All three methods connect to the same shared inbox.
- [AI Agents: Automate WhatsApp Replies with Your Data](https://docs.soneka.africa/features/ai-agents.md): Deploy AI agents trained on your own knowledge base in Soneka. Supports OpenAI, Claude, Gemini, Mistral, and ElevenLabs across chat and voice channels.
- [AI Call Assistant: A Voice Agent for WhatsApp Business Calls](https://docs.soneka.africa/features/ai-call-assistant.md): Build a voice AI agent that answers WhatsApp business calls, holds a real spoken conversation, runs your APIs mid-call as skills, and logs every call for review.
- [AI Training: Build Chat Assistants Trained on Your Content](https://docs.soneka.africa/features/ai-training.md): Build text-based chat assistants in Soneka's five-step Smart Agent Builder, train them on URLs, files, free text, and Q&A pairs, then attach them to your chatbot widget.
- [Analytics](https://docs.soneka.africa/features/analytics.md): Workspace-wide dashboard for message volume, conversion funnels, team performance, and campaign ROI.
- [Appointments](https://docs.soneka.africa/features/appointments.md): Book, reschedule, and cancel Google Calendar appointments from WhatsApp conversations and flows.
- [Attributes: Structured Customer Data for WhatsApp at Scale](https://docs.soneka.africa/features/attributes.md): Capture, store, and use structured customer data in Soneka with attributes. Segment audiences, personalise messages, and drive flows with typed contact fields.
- [Broadcasts: Template Bulk Sends with Per-Recipient Tracking](https://docs.soneka.africa/features/broadcasts.md): Template-based bulk sends with per-recipient delivery tracking, retry-failed, multi-device splits, and link-click analytics — the clean, trackable way to run WhatsApp outreach.
- [Call Logs: Transcripts, Recordings & Cost for Every AI Call](https://docs.soneka.africa/features/call-logs.md): Read-only record of every AI-answered voice call — transcripts, agent/caller/mixed recordings, mid-call skill timeline, duration, status, and metered cost.
- [Campaigns: Bulk Outreach with A/B Testing, AI Copy & Refund-on-Fail](https://docs.soneka.africa/features/campaigns.md): Soneka's flexible bulk-outreach tool — text, template, media, buttons, or a flow — with CSV audiences, A/B testing, AI-generated copy, recurring schedules, and automatic wallet refunds when a send fails.
- [Catalog & Storefront: Sell Products in WhatsApp Chat](https://docs.soneka.africa/features/catalog-storefront.md): Sync your product catalog, create a branded storefront, and let customers browse and buy directly inside WhatsApp conversations with Soneka.
- [Chatbot Widget: AI Chat Bubble for Your Website](https://docs.soneka.africa/features/chatbot-widget.md): Add a customisable AI-powered chat bubble to any website with a single line of code. Route visitors to WhatsApp or your Team Inbox.
- [Deals](https://docs.soneka.africa/features/deals.md): A Kanban sales pipeline that tracks opportunities from first WhatsApp contact through to closed-won.
- [Flow Builder: Automate Multi-Step WhatsApp Journeys](https://docs.soneka.africa/features/flow-builder.md): Visual drag-and-drop builder for WhatsApp automations. Send messages, ask questions, branch on answers, call APIs, book appointments, sell products — with AI-generated starters and full engine support.
- [Link Generator: Trackable WhatsApp Short Links & QR Codes](https://docs.soneka.africa/features/link-generator.md): Create branded short links that open a pre-filled WhatsApp chat. Count clicks, tag campaigns, download QR codes, and attribute conversations to their source.
- [Meta Ads](https://docs.soneka.africa/features/meta-ads.md): Build and run Click-to-WhatsApp (CTWA) ad campaigns on Facebook and Instagram without leaving Soneka.
- [Team Inbox: Shared WhatsApp Service Desk for Teams](https://docs.soneka.africa/features/team-inbox.md): Manage WhatsApp conversations at scale with Soneka's shared inbox — round-robin routing, SLA timers, internal notes, and real-time collision detection.
- [WhatsApp Templates: Build & Submit Approved Messages](https://docs.soneka.africa/features/templates.md): Create, validate, and submit WhatsApp message templates in Soneka. Choose from 71 starters, preview live, and get Meta approval in a median of 18 minutes.
- [WhatsApp Calling: Place & Receive Voice Calls in Soneka](https://docs.soneka.africa/features/whatsapp-calling.md): Enable real WhatsApp voice calls on your WABA numbers — dial customers, accept incoming calls, hand off to AI, and record everything, all from the browser.
- [WhatsApp Forms: Interactive In-Chat Data Collection](https://docs.soneka.africa/features/whatsapp-forms.md): Build multi-screen interactive forms that customers fill in without leaving WhatsApp. Cloud API only; sent from flows and collected as structured submissions.
- [WhatsApp Pay](https://docs.soneka.africa/features/whatsapp-pay.md): Collect payments natively inside a WhatsApp chat using Meta's order_details message.
- [Contact Soneka Support: Email, WhatsApp, and Sales](https://docs.soneka.africa/help/contact-support.md): Reach Soneka support by email, WhatsApp, or a sales call. Median email reply is four hours, seven days a week. Enterprise customers get 24/7 coverage.
- [Frequently Asked Questions About Soneka — Help Center](https://docs.soneka.africa/help/faq.md): Answers to common questions about Soneka: setup, WhatsApp templates, billing, integrations, AI Copilot, and support response times.
- [Google Workspace Integration: Calendar, Sheets, and More](https://docs.soneka.africa/integrations/google-workspace.md): Link Google Calendar, Sheets, Docs, and Forms to Soneka via OAuth. Book appointments in chat, trigger messages from spreadsheets, and generate documents.
- [Connect Your Shopify or WooCommerce Store to Soneka](https://docs.soneka.africa/integrations/shopify-woocommerce.md): Sync your Shopify or WooCommerce store with Soneka to automate order notifications, recover abandoned carts, and let customers browse and buy in WhatsApp.
- [Connect Twilio to Your Soneka Workspace for WhatsApp](https://docs.soneka.africa/integrations/twilio.md): Link your existing Twilio WhatsApp number to Soneka in about two minutes. Supports both Twilio Sandbox for testing and production WhatsApp numbers.
- [Connect WhatsApp via QR Code Scan (Unofficial API)](https://docs.soneka.africa/integrations/unofficial-api.md): Pair any WhatsApp number with Soneka by scanning a QR code — no Meta approval needed. Best for testing and demos; not recommended for production use.
- [Connect WhatsApp Cloud API to Soneka via Embedded Signup](https://docs.soneka.africa/integrations/whatsapp-cloud-api.md): Set up the official WhatsApp Cloud API in Soneka with Meta's embedded signup. Unlock higher rate tiers and green tick eligibility in about four minutes.
- [Soneka: The All-in-One WhatsApp Platform for Teams](https://docs.soneka.africa/introduction.md): Soneka combines broadcasts, shared inbox, flow automation, AI agents, templates, and payments into one WhatsApp workspace. Pay per message, not per seat.
- [Acceptable Use Policy — Soneka Rules and Restrictions](https://docs.soneka.africa/legal/acceptable-use.md): What you can and cannot do with Soneka. Covers permitted uses, prohibited content categories, WhatsApp policy compliance, opt-in rules, and enforcement.
- [Soneka Cookie Policy — First-Party Cookies Explained](https://docs.soneka.africa/legal/cookies.md): What cookies Soneka sets, why, and how to control them. Covers essential, functional, and anonymised analytics cookies. No advertising networks are used.
- [Soneka Privacy Policy — Data Collection and Rights](https://docs.soneka.africa/legal/privacy.md): How Soneka collects, uses, and protects your data. Covers GDPR, CCPA, DPDP Act 2023, data retention, Google API use, and how to exercise your rights.
- [Soneka Refund and Payment Policy — Billing and Guarantees](https://docs.soneka.africa/legal/refund.md): How refunds, prorated credits, and billing work on Soneka. Covers the 14-day money-back guarantee, annual plan refunds, and how to request a refund.
- [Soneka Terms of Service — Legal Agreement & Platform Rules](https://docs.soneka.africa/legal/terms.md): Soneka Terms of Service govern your use of the platform. Covers billing, data ownership, acceptable use, liability, and dispute resolution under Kenya law.
- [Soneka Quickstart: Go Live on WhatsApp in 4 Minutes](https://docs.soneka.africa/quickstart.md): Create your workspace, connect a WhatsApp number, build your first template, and send your first message. Most teams are live in under four minutes.