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Soneka offers four plans designed to grow with your business — from a permanently free Starter tier to a fully custom Enterprise plan. Every plan unlocks the full feature set; what scales between plans is your monthly message volume, the number of WhatsApp numbers you can connect, the number of contacts you can store, and your team seat allowance. You pay for capacity, never for features.

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Plan Comparison

Annual billing saves you 20% across Growth and Pro plans. The discount is applied automatically when you choose the annual billing option at checkout or from your workspace’s Billing settings.

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How Billing Works

Soneka bills in advance — your subscription charge covers the upcoming billing period, not the one just completed. Your billing date is set on the day you upgrade from the free Starter plan.
  • Monthly plans renew automatically every 30 days from your upgrade date.
  • Annual plans renew automatically every 12 months from your upgrade date.
  • You will receive an invoice by email before each renewal. All invoices are also available in Admin → Settings → Billing.
Switch to annual billing at any time from the Billing page. You’ll be charged a prorated annual amount immediately, and your billing date resets to today.

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Upgrading and Downgrading

When you upgrade mid-cycle, Soneka calculates the prorated cost of the new plan for the remaining days in your current billing period and charges your payment method immediately. Your new plan limits take effect the same day — no waiting until the next renewal.To upgrade: Go to Admin → Settings → Billing → Change Plan, select your new plan, confirm the prorated charge, and you’re done.

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Payment Methods

Soneka supports 22 payment gateways so you can pay the way that works best for your region.

East Africa

M-Pesa, Airtel Money, Safaricom Global Pay (virtual cards)

Cards

Visa, MasterCard, American Express, and most virtual prepaid cards

Global Platforms

Stripe, PayPal, Razorpay, Paytm, Cashfree, PhonePe

African Fintech

Paystack, Flutterwave, and other regional gateways
To update your payment method, go to Admin → Settings → Billing → Payment Methods.

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What Happens When a Payment Fails

If a payment fails, Soneka automatically retries your card or mobile wallet three times over seven days. You’ll receive an email after each failed attempt with a link to update your payment details. If all three retries fail:
  • Your workspace enters read-only mode — you can still view all data but cannot send messages or make changes.
  • Your data is preserved for 30 days from the date of the first failed payment.
  • Updating your payment method and settling the outstanding balance immediately restores full access.
After 30 days in read-only mode with no payment, workspace data may be permanently deleted. Update your billing details as soon as you receive a failed-payment notification.

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14-Day Money-Back Guarantee

Not satisfied? Soneka offers a 14-day money-back guarantee from the date of your first paid upgrade.
  • The guarantee applies once per workspace.
  • Monthly plans: Full refund, no questions asked.
  • Annual plans: Prorated refund for unused complete months, minus a 10% processing fee.
  • Refunds are returned to the original payment method within 5–10 business days.
To request a refund, email billing@soneka.africa with your workspace name and the reason for your request. Our team typically responds within 2 hours on business days.

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Frequently Asked Questions

Yes. The Starter plan is permanently free with no time limit. You get 1 WhatsApp number, 1,000 messages per month, 500 contacts, and unlimited team seats — no credit card required.
Yes. Every new workspace starts on the free Starter plan with no credit card required — you can explore Soneka’s features straight away. If you upgrade to a paid plan and aren’t satisfied, the 14-day money-back guarantee applies from the date of your first payment.
Every outbound message sent from Soneka — whether via broadcast, automation flow, or a manual reply in the inbox — counts toward your monthly message limit. Inbound messages from contacts do not count.
The Pro plan includes 10 seats. If you need more, you can upgrade to Enterprise, which includes unlimited seats, or contact us at connect@soneka.africa to discuss an add-on.
No. Message allowances reset at the start of each billing cycle and do not roll over.
Yes. You can switch from monthly to annual billing at any time and you’ll receive the 20% discount immediately on a prorated basis. Switching from annual back to monthly takes effect at your next renewal date.
Prices shown are exclusive of local taxes. Applicable VAT or withholding tax will be displayed at checkout based on your billing country.