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Connecting your e-commerce store to Soneka turns WhatsApp into a full sales and support channel for your customers. Once synced, Soneka pulls in your orders, contacts, and product catalog, then lets you build automated flows for the moments that matter most — a customer abandons a cart, an order ships, or a buyer has a post-purchase question. Customers can browse your products, complete checkout, and pay without ever leaving WhatsApp.

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Install the Integration

1

Find Soneka in the Shopify App Store

Go to the Shopify App Store and search for Soneka. Click Add app.
2

Authorize OAuth Access

Shopify will display the list of permissions Soneka requests (orders, customers, products, webhooks). Click Install app to grant access and complete the OAuth handshake.
3

You're Redirected to Soneka

After install, you’ll land in your Soneka dashboard with the Shopify connection active. Initial sync of your orders, contacts, and catalog begins automatically and typically completes within a few minutes.

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What Gets Synced

After a successful connection, the following data flows between your store and Soneka:
Contact phone numbers must be in E.164 format (e.g., +447911123456) to match against WhatsApp accounts. Soneka automatically normalizes numbers where country code information is available.

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Automated Flows

Once your store is connected, you can activate pre-built flow templates or build custom ones in Soneka → Flows.

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Cart Abandonment Recovery

1

Enable the Template

Go to Flows → Templates → Cart Abandonment and click Use Template.
2

Set the Delay

Choose how long after abandonment Soneka waits before sending the first message (default: 1 hour). You can add follow-up messages at 24 hours and 72 hours.
3

Customize the Message

Edit the message copy and optionally include a direct checkout link. Soneka automatically inserts the customer’s first name and a link to their specific cart.
4

Activate

Toggle the flow On. Soneka listens for the checkout/create webhook and fires the sequence automatically.

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Order Confirmations and Shipping Updates

Soneka ships with ready-made templates for:
  • Order Confirmed — fires immediately after payment is captured.
  • Order Shipped — fires when tracking information is added.
  • Out for Delivery — fires when the carrier updates status.
  • Delivered — fires on delivery confirmation, optionally followed by a review request.
Activate each template individually under Flows → Templates → Order Lifecycle. Each message includes the order number, item summary, and a link to the tracking page.

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Catalog Browsing in Chat

Soneka supports WhatsApp’s native Multi-Product Messages (MPM) and Single-Product Messages (SPM), powered by your synced catalog.
In any conversation, click the Catalog icon in the message composer. Browse or search your synced products, select one or more items, and click Send. The customer receives an interactive product card with image, price, and an Add to Cart button — all inside WhatsApp.
In the Flow builder, add a Send Product action and select up to 30 products (MPM) or 1 product (SPM). Use dynamic filters (e.g., “most viewed by this contact” or a specific collection) to personalize recommendations.
Keep your catalog in sync by enabling Auto-sync in Settings → Integrations → Shopify / WooCommerce → Catalog Sync. Soneka will re-pull catalog updates every 6 hours and whenever a product webhook fires.
Customers can complete purchases without leaving WhatsApp using embedded payment links.

Razorpay

Connect your Razorpay account under Settings → Payments → Razorpay. Soneka generates a short payment link for any cart or order and sends it in chat. Supports UPI, cards, net banking, and wallets.

Stripe

Connect Stripe under Settings → Payments → Stripe. Soneka creates a Stripe Checkout session link and sends it to the customer. Supports cards and local payment methods based on your Stripe configuration.
Payment confirmations automatically update the order status in your Shopify or WooCommerce store and trigger the Order Confirmed flow in Soneka.

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Available Webhook Events

Soneka listens for the following store events and can trigger flows or notifications on any of them:
  • order/created — new order placed
  • order/paid — payment confirmed
  • order/fulfilled — order shipped
  • order/cancelled — order cancelled
  • order/refunded — refund issued
  • checkout/create — checkout started (cart abandonment trigger)
  • customer/create — new customer registered
  • product/update — product changed (catalog sync trigger)
You can view recent webhook deliveries and retry failed events in Settings → Integrations → [Store] → Webhook Logs.